FAQ
Have questions about Suavinex bottles, pacifiers and more? We have answers.
Orders
Email contact@suavinex.us
Phone (855) 602-3222
Average response time 2 hours
What is your return policy?
What is your return policy?
We can accept returns for up to 30 days after your order date (less the cost of shipping). To return an item, please email contact@suavinex.us with your order number and items to be returned. You will then receive a return authorization number with instructions, as well as a prepaid FedEx Smartpost shipping label.
Can I cancel my order?
Can I cancel my order?
Depending on the status of your order, it may be possible to cancel the order. Please email contact@suavinex.us if you wish to cancel an order.
Can I exchange an order?
Can I exchange an order?
We are not able to offer exchanges at this time. Instead, you may request a return for your original items) and then place a new order on our site.
General
Are Suavinex products Lead, BPA & Phthalate Free?
Are Suavinex products Lead, BPA & Phthalate Free?
Yes, all Suavinex products are made to the highest EU safety standards and are BPA, lead & phthalate free.
Are Suavinex baby bottles recyclable?
Are Suavinex baby bottles recyclable?
Baby bottles made of polypropylene or polyamide are both plastics that can be recycled. Once the useful life of the products ends, you can deposit them in the authorized places in your community.
After sterilizing/washing the products, how can I dry them?
After sterilizing/washing the products, how can I dry them?
At Suavinex we recommend air drying the products, as they are ventilated and allow the products to dry completely.
How long do sterilized products last?
How long do sterilized products last?
Sterilization lasts for 24 hours as long as we keep the products inside the sterilizer itself.
Can I sterilize the Suavinex pacifier case?
Can I sterilize the Suavinex pacifier case?
We recommend that the Suavinex pacifier case be washed with water and specific detergent. It is not necessary to sterilize it.
What's the Suavinex SX PRO™ physiological Nipple?
What's the Suavinex SX PRO™ physiological Nipple?
The Suavinex SX PRO™ physiological bottle & paci nipple is a high quality 100% silicone nipple designed to work in conjunction with the Bonhomia or Color Essence SX PRO™ bottle range. This revolutionary nipple is designed with respect to the baby's changing oral development and is endorsed by the SEOP (Spanish Society of Pediatric Dentistry). The physiological shape of the nipple helps the tongue remain in the same natural position as when the baby is breast feeding, aiding in correct positioning of the mouth, tongue & jaw.
How should I store nipples & pacifiers?
How should I store nipples & pacifiers?
When they are not going to be used immediately after sterilizing, they should be kept in a clean, dry container with a lid once the teat has dried properly. However, they should not be kept in damp places or at a high temperature.
How often is it recommendable to replace bottles and nipples?
How often is it recommendable to replace bottles and nipples?
We recommend that bottles should be replaced every two months and teats every 20 - 25 days.
Bottles & Nipples
I am using Suavinex bottles but a lot of food comes out and my baby chokes, what can I do?
I am using Suavinex bottles but a lot of food comes out and my baby chokes, what can I do?
Check that you are using a nipple that suits your baby's needs. If your baby chokes when drinking from the bottle, it would be advisable to use a nipple with a slower flow rate. If you use a Dense flow nipple you can change to a Slower flow. Suavinex offers nipples with several flow options that adapt to the needs of babies:
Flows:
- Adaptable Flow (A): Lets more or less liquid flow depending on the strength with which the baby sucks, just like the mother's nipple. Specifically designed for breastfed babies. 0mo+
- Slow flow (S): Lets a limited flow of liquid through. Ideal for the first few days of a newborn's life for milk, glucose or water feeds. 0m+
- Medium Flow (M): Lets all types of medium-density liquids through. Ideal for milk, juice and purees. 3m+
- Dense Flow (L): Lets thick liquids flow thanks to its wide opening. 6m+
When I shake the bottle to mix it, how can I avoid spills?
When I shake the bottle to mix it, how can I avoid spills?
When you shake the bottle, some contents may come out through the holes in the nipple. To avoid this, use the white cap that comes with your bottle. You must place the cap between the bottle and the nipple. This way, you can shake or transport the bottle without any risk of it spilling out.
What sizes of bottle nipples can I buy/find?
What sizes of bottle nipples can I buy/find?
Our Nipple Flows:
- Adaptable Flow (A): Lets more or less liquid flow depending on the strength with which the baby sucks, just like the mother's nipple. Specifically designed for breastfed babies. 0mo+
- Slow flow (S): Lets a limited flow of liquid through. Ideal for the first few days of a newborn's life for milk, glucose or water feeds. 0m+
- Medium Flow (M): Lets all types of medium-density liquids through. Ideal for milk, juice and purees. 3m+
- Dense Flow (L): Lets thick liquids flow thanks to its wide opening. 6m+
Shop our nipples here.
What type of nipples suit the different sizes of Suavinex Zerø.Zerø™ baby bottles?
What type of nipples suit the different sizes of Suavinex Zerø.Zerø™ baby bottles?
The small bottles, 6oz, can be found with Adaptable flow nipples (A) for 0m+. The large bottles, 9oz, can be found with Medium flow nipples (M) for 3m+. The Dense flow nipple (L) for 6m+ can be purchased separately. Shop our Zerø.Zerø™ Bottle Nipples here.
Can I use the Zerø.Zerø™ nipples on other bottles from Suavinex?
Can I use the Zerø.Zerø™ nipples on other bottles from Suavinex?
The Zerø.Zerø™ nipple is only compatible with the Zerø.Zerø™ bottle.
The design on my bottle is fading, is there a risk for my baby?
The design on my bottle is fading, is there a risk for my baby?
The inks used in our products do not contain chemical elements harmful to the baby's health. All of them pass the regulatory controls that guarantee that the product is safe for use.
Can I use Suavinex bottles with nipples from other brands?
Can I use Suavinex bottles with nipples from other brands?
At Suavinex we only guarantee the perfect functioning of our bottles if they are used with our nipples. Only our nipples adapt 100% to our bottles.
What is the Suavinex SX PRO™ Physiological Nipple?
What is the Suavinex SX PRO™ Physiological Nipple?
The Suavinex SX PRO™ physiological nipple is a high quality 100% silicone nipple designed to work in conjunction with the Bonhomia or Color Essence SX PRO™ bottle range. This revolutionary nipple is designed with respect to the baby's changing oral development and is endorsed by the SEOP (Spanish Society of Pediatric Dentistry). The physiological shape of the nipple helps the tongue remain in the same natural position as when the baby is breast feeding, aiding in correct positioning of the mouth, tongue & jaw.
Can I buy individual parts of the baby bottles?
Can I buy individual parts of the baby bottles?
No, unfortunately, we do not sell individual parts of our bottles.
My baby suffers from colic. Do Suavinex nipples have an anti-colic system?
My baby suffers from colic. Do Suavinex nipples have an anti-colic system?
Yes, all nipples have an anti-colic valve. This compensates for the difference in air pressure in the bottle, helps prevent the nipple from collapsing, and reduces the risk of the child swallowing air, also known as colic.
Can baby bottles be washed in the dishwasher?
Can baby bottles be washed in the dishwasher?
Except for the nipples, the rest of the components of the bottle (bottle, lid, glass, thread) can be washed in the dishwasher.
Why has my silicone nipple turned yellow?
Why has my silicone nipple turned yellow?
Silicone is a synthetic material and exposure to sunlight as well as contact with some foods can cause it to turn yellowish. However, this does not alter the quality or functionality of the product.
Are glass bottles safe to feed my baby?
Are glass bottles safe to feed my baby?
Yes, glass bottles are completely safe and very hygienic. Complying with current regulations and passing high-quality controls that guarantee that its use is safe, as long as the indicated use recommendations are followed.
Can I use baby bottles to store breast milk in the freezer?
Can I use baby bottles to store breast milk in the freezer?
Yes, you can use baby bottles to freeze breast milk. Remember that it should not be stored for a period longer than 6 months.
Can I put the Suavinex glass bottle in the microwave?
Can I put the Suavinex glass bottle in the microwave?
Yes, you can safely use our glass baby bottle in the microwave.
Once the Suavinex nipple and/or bottle has been sterilized, how do I store it?
Once the Suavinex nipple and/or bottle has been sterilized, how do I store it?
Once sterilization has been carried out and the product is completely dry, it should be stored in a clean, dry and covered container. They should not be stored in humid places and/or at high temperatures.
Can I heat the Suavinex bottle in the microwave?
Can I heat the Suavinex bottle in the microwave?
You can put it in the microwave, but you must keep in mind that there is a risk, due to excessive use, that the material loses its properties, ages and may produce small cracks and even breakage of the material. Remember that polyamide bottles ( PA) can be heated but not sterilized (to check if your bottle is made of polyamide, look at the bottom of your bottle and check that the initials PA do not appear) Finally, keep in mind that the food is not heated evenly and is necessary to stir the food so that it is at the same temperature.
Pacifiers
From what age can I give my baby a pacifier?
From what age can I give my baby a pacifier?
You can give it to them from birth.
I am worried that my baby may swallow the pacifier, could this happen?
I am worried that my baby may swallow the pacifier, could this happen?
The designs of Suavinex pacifiers comply with current regulations that prevent them from being swallowed. In the event that the baby puts the pacifier in his mouth, do not panic. All pacifiers have ventilation holes so that the airways are not obstructed. As we indicate in the recommendations for use, try to remove it as gently as possible.
What type of pacifier nipples can I find?
What type of pacifier nipples can I find?
At Suavinex we have 1 type of nipple available. Physiological: flat and symmetrical nipple is always correctly placed in the mouth, exerting minimal pressure on the palate.
Water has entered the inside of the nipple, is this normal?
Water has entered the inside of the nipple, is this normal?
Yes, all Suavinex pacifiers have invisible ventilation holes, so that the nipple is soft when the baby sucks. Water can enter through these holes. In the instructions for use that accompany the pacifiers, we indicate that if water does get in, you should place the pacifier with the nipple facing up and press from the end and inwards in order to extract it.
When should I replace the pacifier?
When should I replace the pacifier?
For hygiene and safety reasons, it is advisable to change pacifiers every month and a half or two months. Remove the pacifier if there is any sign of deterioration, even if it occurs before the indicated time has been reached.
Once sterilized, how do I store the pacifier?
Once sterilized, how do I store the pacifier?
Once sterilized and the nipple is completely dry, it should be stored in a clean, dry, covered container. They should not be stored in humid places and/or at high temperatures.
Does a pacifier have an expiration date?
Does a pacifier have an expiration date?
By regulation, pacifiers do not have best before dates.
Pacifier Clips & Cases
Can I sterilize my pacifier clip or case?
Can I sterilize my pacifier clip or case?
No, pacifier clips or cases cannot be sterilized or microwaved. You can wash them with water and specific soap.
I have a pacifier clip, but I would like the chain to be a little longer, can I add a ribbon?
I have a pacifier clip, but I would like the chain to be a little longer, can I add a ribbon?
No. For safety, the chains of the pacifier clips cannot be lengthened, the baby could put it around the neck and it could be damaged, resulting in danger.
What happens if my baby puts the pacifier clip in his mouth?
What happens if my baby puts the pacifier clip in his mouth?
Pacifier clips are not suction accessories and are not intended to be placed in the mouth. Despite this, all pacifier clips have holes to allow ventilation in case the baby puts it in his mouth. As we indicate in the recommendations for use, try to remove it as gently as possible. Please note that the use of the clip must be subject to adult supervision.